In order to cancel on an order placed or un-process order, please notify us right away, with a Phone Call to make sure we cancel your order. Normally, we ship out the order(s) on the same day, order(s) cancel after 3 hours will applied a charges of 15% on processing fee. Shipping & handling charges is not refundable for any orders cancel after we notify you of the shipping confirmation. Please verify of all orders before submitting.
* You Must contact ModernVaseandGift.com via phone and talk to our Customer Services to confirm your order is cancelled; Voice-mail or email cancellation will not be honored.
Sales tax may be exempted for shoppers in California with a Seller’s Permit. Please call us before submitting your order.
All Sale Items & Special Orders
Special order items are considered final sale. No refunds or exchanges will be given.
We reserve the right to refuse sales.
You may return new, unopened items sold and fulfilled by modernvaseandgift.com within 7 days of delivery. Any returns are subject to a 15% restocking fee, and all non-product-related fees (shipping, handling, return shipping fees); such fees are NON-REFUNDABLE. Please notify us before returning any items.
Email format for Returning on Order Shipped
Email Subject: RETURN - Order No.: XXXX
Item No. (& Quantity):
Reason for Returning:
Upon acceptance of your claim, we will credit you back after the associated fee. We do not accept return items that are opened and used more than 7 days after delivery. We do not pay for shipping costs and return shipping costs other than our error.
Upon acceptance of your claim, we will credit you back. There will be NO REPLACEMENT (NO EXCEPTION) for damages items. We do not pay for shipping costs and return shipping costs other than our error (incorrect item shipped to you).
What Constitutes Damage
Items that are significantly cracked, chipped, or shattered are eligible for damage claim.
Small variations in product size (within 1/2 of an inch of product description) do NOT constitute as damage and will not be eligible for damage claim.
Slight imperfections in the glass (such as dimples, bubbles, and variations in glass thickness) do NOT constitute as damage and will not be eligible for damage claim.
Eligibility of an order's damage claim is ultimately determined by Modern Vase & Gift's Returns and Damages Dept. team after review.
1-2 Days to Process
Damage refund requests are normally processed in 1-2 business days for most products, exclusions may apply.
For orders where only some items per SKU are damaged, refunds are only issued for the broken items.
How refunds are calculated: Refunds will be issued based on the Damage Rate of the items.
Damage Rate is calculated based on total quantity of items damaged per SKU ( i.e. [QTY DAMAGED] ÷ [TOTAL QTY ORDERED] ).