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RETURN&CANCEL INFORMATION

Return & Canceling Order

CANCELLING & RETURNING ORDERS, DAMAGE & INCORRECT ITEMS

  • Cancellation on Orders

In order to cancel on an order placed or un-process order, please notify us right away, with a phone call or email to make sure we cancel your order. Normally, we ship out the order(s) on the same day. Cancellations is not always guaranteed. Please verify of all orders before submitting.

* You Must contact ModernVaseandGift.com via phone or email and contact our Customer Services to confirm your order is cancelled. CANCELLATIONS IS NOT GUARANTEED.

Sales Tax

Sales tax may be exempted for shoppers in California with a Seller’s Permit. Please call us or email us before submitting your order. All Sale Items & Special Orders

Special order items are considered final sale. No refunds or exchanges will be given. We reserve the right to refuse sales.

 


Return on Orders Shipped

You may return new, unopened items sold and fulfilled by modernvaseandgift.com within 7 days of delivery. Please notify us before returning any items.

Email format for Returning on Order Shipped
Email Subject: RETURN - Order No.: XXXX
Email Content:

Your Name:
Telephone
Order No.:
Item No. (& Quantity):
Reason for Returning:

* You Must contact ModernVaseandGift.com via phone oe email for proper return of your merchandize.

** Please forward your request to return@modernvaseandgift.com.

Upon acceptance of your claim, we will credit you back after the associated fee. We do not accept return items that are opened and used more than 7 days after delivery. We do not pay for shipping costs and return shipping costs other than our error.

 


Damage & Incorrect Items

Due to the fragile nature of our products, any item(s) damaged during shipping must be notified by email within 15 days of delivery*

*Delivery is defined as when the FedEx or Trucking Carrier tracking shows package(s) as "Delivered"

If you received damaged items or believed to be incorrect item placed, please follow the procedure below:

WHAT YOU CAN DO WHEN YOU RECEIVE THE BROKEN ITEM OR INCORRECT ITEM:

  1. Do Not Discard the broken/incorrect items.
  2. We might require you to provide proof of broken or incorrect items. (Broken/Incorrect items can be taken with digital camera as a proof of document).
  3. Contact Us by email or phone immediately.
  4. We do not accept damage claim 15 days after delivery.

Email format for Damage or Incorrect Merchandise
Email Subject: DAMAGE(/INCORRECT) - Order No.: XXXX
Email Content:

Your Name:
Telephone
Order No.:
Item No. (& Quantity):
Comment for Damage/Incorrect Merchandise:

* You Must contact ModernVaseandGift.com via phone or email for proper claim of your Damage/Incorrect merchandise.

** Please forward your request to return@modernvaseandgift.com.

Upon acceptance of your claim, we will credit you back. There will be NO REPLACEMENT (NO EXCEPTION) for damages items. We do not pay for shipping costs and return shipping costs other than our error (incorrect item shipped to you).

 

What Constitutes Damage

Items that are significantly cracked, chipped, or shattered are eligible for damage claim. Small variations in product size (within 1/2 of an inch of product description) do NOT constitute as damage and will not be eligible for damage claim. Slight imperfections in the glass (such as dimples, bubbles, and variations in glass thickness) do NOT constitute as damage and will not be eligible for damage claim.

Eligibility of an order's damage claim is ultimately determined by Modern Vase & Gift's Returns and Damages Dept. team after review.

1-2 Days to Process

Damage refund requests are normally processed in 1-2 business days for most products, exclusions may apply.

For orders where only some items per SKU are damaged, refunds are only issued for the broken items. How refunds are calculated: Refunds will be issued based on the Damage Rate of the items. Damage Rate is calculated based on total quantity of items damaged per SKU ( i.e. [QTY DAMAGED] ÷ [TOTAL QTY ORDERED] ).